Privacy Policy and Terms & Conditions

This website is owned and operated by Mexican Hammocks PTY Ltd (www.hammockshopuk.co.uk). These website terms and conditions affect your use of this website. By using www.hammockshopuk.co.uk you are agreeing to our terms and conditions. 

Privacy Policy

Firstly, we are committed to protecting your online privacy. You may browse our online store without any requirements to give any personal data.

Shopify

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored in Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

Collection Data & Order Processing

User data details are collected via voluntary submission through the payment process; name, address, e-mail address, phone numbers and we also record all customer transactions. This enables us to complete your order, adhere to tax requirements while allowing us to respond quickly to any queries you may have.

To complete your order we transmit your delivery details to our supplier LA Siesta GMBH, Germany, who transmit your data to the assigned delivery carrier, for final delivery of your order.

For transactions completed via online payment methods, your payment data is transmitted to the relevant company - Stripe and PayPal to process your transactions. 

Use of cookies

We use web cookies on pages to improve browser performance and enable certain functions. A cookie is a small text file that is stored on your device. Some of the cookies are deleted once you leave our site and close your browser (session cookies). Other cookies remain on your device and enable us to recognize your browser during your next visit (persistent cookies). Through your web browser you can change your individual settings in relation to cookies, such as refusing to accept. If cookies are disabled some functions of our website may not work for your correctly.

Use of Google (Universal) Analytics and Facebook Pixels for web analysis

Our store uses Google Analytics and Facebook Pixels to help us learn about store visits and the pages being viewed.

Right of Information 

You have the right to receive information free of charge regarding all personal data we’ve saved on you. You also have the right to correct, block or delete that data. 

Email Lists

From time to time we may wish to contact you to inform you of upcoming sales or special offers. You are only added to this list via voluntary submission. If you don’t wish to be contacted by us please just email us and we'll remove you from this list.

Website Security

All our online payments are processed securely through PayPal or Stripe which allows for credit card payments. The information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Information Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Billing

All transactions are processed in GBP. You may also view converted prices in EUR, but please note all final transactions are processed in GBP only.

Payment Methods

Payment is securely processed through Stripe or PayPal payment and methods available include; Visa, Mastercard, American Express, PayPal and Apple Pay.

Returns

For online purchases, you have the right to cancel your purchase within fourteen days of your order being delivered without having to give a reason.

You must cover the cost of the return postage and the product(s) must be received back within 14 days and be in a resaleable condition with all associated packaging and labelling. Please contact us at info@hammockshopuk.co.uk for a return address.

Refunds for returned goods will be processed within 14 days of receipt.

Outside of this time frame, other than for product faults, we do not accept returns, such as for a change of mind or purchasing the wrong size/incorrect product.

Guarantee

All our products are guaranteed to be free of defect in materials and workmanship and we will happily repair or replace any product with a manufacturing defect within one year of original purchase.

Our range of hammock products are designed to withstand normal outdoor and recreational use. We encourage you to enjoy them outdoors but to enhance the longevity of your hammock and prevent premature weathering we recommend storing inside when not in active use. Warranty does not cover normal wear and tear. Fading and weathering due to prolonged exposure to sun, rain, snow and heavy humidity, is not covered by under warranty, nor does it cover rot, mold, mildew or damage from improper storage, maintenance, installation, or modification.